 Keeping up with tenants is the key to retaining them. Find out how you should fulfill tenants’ needs at your shopping center or office building property by conducting a yearly tenant survey that can help you:
• Get tangible, objective information on tenants’ satisfaction with the quality and condition of the center or building, the services they are receiving, and any amenities offered;
• Focus attention and resources on addressing issues that tenants are most concerned about;
• Address problems before they drive tenants away;
• Obtain information that can be used to benchmark or compare the center or building against the competition; and
• Build relationships with tenants by showing them that you are interested in their opinions.
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